INCIDENT ADMINISTRATION
Accidents happen and when they do, you need to know that that there is a process which takes care of the driver, the vehicle and any third party issues. We have developed a highly effective in-house system which will  get drivers back on the road, reduce vehicle down time and ensure costs are tightly controlled.

We provide a dedicated 24 hour service for your drivers via our one call number. Call scripts are tailored to individual customer requirements and will capture the information for us to complete claims forms as well as provide risk management analysis and fraud prevention.

We recover the vehicle, manage the repair via a network of approved bodyshops and use independent engineers to ensure transparency of all repair costs. For no fault accidents we’ll co-ordinate claiming costs back from the at-fault party’s insurer, so you won’t suffer any financial loss.

Our claims management platform supports a robust process to recover uninsured losses and provides a suite of customer reports which delivers real time access to the claims process.
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